SHIPPING & RETURNS
INTERNATIONAL SHIPMENTS ARE SENT ONLY AND ONLY AFTER RECEIVING PAYMENT BY CARD OR PAYPAL, PLEASE USE ONE OF THE FOLLOWING OPTIONS IN CHECKOUT.
Your parcel will be sent within 1-3 working days after receiving the order, unless the product is made to order and has a production time, in which case you can look under the "Quantity" option for the current production time of the product you have selected. All shipments are shipped with a tracking number, which you will receive in a confirmation email. International shipments travel between 5 and 20 business days, depending on your country of residence.
LITTLE MOUSE'S CLOSET Ltd. is not responsible for an incorrect delivery address on your part.
RETURN POLICY
We have a 14-day returns period, which means that once you receive your product, you have 14 days to return it to us if it doesn't meet your expectations.
To be eligible for a return, the product must be in the condition you received it in, unworn or used, with tags intact and in its original packaging. You will also need a document proving the purchase.
To start a return procedure, you need to write to us at the email address info@divinepropsdesign.com. If your return request is accepted, we will send you a return document with instructions on how and where to send the package. Products sent to us without prior request and subsequent return approval will not be accepted.
You can email us with questions about product returns at info@divinepropsdesign.com at any time.
DAMAGED OR WRONG SHIPMENTS
Upon receipt of your shipment, please inspect it and contact us immediately in the event of a defective, damaged or wrong item. This will give us the opportunity to check and assist you in the shortest possible time.
EXCLUSIONS/NON-RETURNABLE PRODUCTS
Some products cannot be returned. For example, custom orders (special orders and custom items). Please contact us if you have any questions about a specific product.
Unfortunately, we cannot accept returns on sale items or gift vouchers.
REFUNDS
As soon as we receive and review the returned product, we will contact you and let you know whether or not your refund has been approved. If approved, the funds will be automatically returned to your account within 30 working days. Please be patient and keep in mind the deadlines for processing bank transactions.